Xiandun Birdnest Enterprise is committed to fully protecting our customers’ personal information when they access and use services on xiandunbirdnest.com. This policy outlines how we collect, use, store, and protect users’ personal data.

1. Purpose of Collecting Personal Information
We collect user information to:
• Process orders, deliver goods, and provide post-sale support
• Offer information on new products, promotions, and services
• Enhance user experience on our website
• Handle complaints, feedback, and dispute resolution

2. Types of Information Collected
Personal data we may collect includes:
• Full name, phone number, email
• Shipping and billing addresses
• Username and password (if account is registered)
• Order details and payment methods
• Cookies, IP address, access devices, browsing history on our site

3. Scope of Use
Personal information is used internally or:
• Provided to shipping companies for delivery purposes
• Provided to payment gateways to process transactions (if necessary)
• Not shared with third parties except with customer consent or as required by law

4. Retention Period
Information is stored:
• In our internal system for as long as needed for transactions and customer service
• Or until deletion is requested by the customer
• As required by law for specific durations if applicable

5. Data Security Commitment
We commit to:
• Not selling or trading customer information
• Applying advanced technical security (SSL, firewalls, encryption, etc.)
• Allowing only authorized staff to access personal data
• Promptly notifying customers of any data breaches

6. Customer Rights Regarding Personal Data
Customers have the right to:
• View, update, correct, or delete their personal data
• Unsubscribe from marketing notifications at any time
• File complaints if data is used improperly
• Contact: [email protected] for requests

7. Cookie & Tracking Policy
Our website may use cookies and tracking tools to:
• Remember your shopping preferences
• Personalize content display
• Track browsing behavior for service improvements You can adjust your browser settings to disable cookies if preferred.

8. Policy Changes
We may update this Privacy Policy when necessary. All changes will be publicly posted on the website and will take effect from the updated date.